Note:

Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Anyone who wants to increase his or her communication skills to be more effective working with both internal and external customers.

Webinar Overviews:

This is a three-part series of webinars on communication skills. You may register for each one separately or for all three at a discounted price.

Interpersonal Communication in the Workplace, February 18, 2020

This webinar provides a solid foundation for effective workplace communication by focusing first on interpersonal communication. Participants will grasp the importance of active listening, understand the impact of nonverbal communication, apply questioning techniques to promote better understanding, and present messages efficiently and effectively – all while focusing on closing the communication feedback loop. Additionally, participants will increase self-awareness and learn how to observe communication styles in order to more successfully build interpersonal communication skills.

How to Handle Critical Conversations, March 17, 2020

This course builds a more specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. Participants will recognize what makes a conversation critical; learn the importance of staying in dialogue; identify and combat non-productive behaviors that can emerge; stay focused on real objectives; and influence others through listening and speaking persuasively, all while applying emotional intelligence to transform a confrontational situation into a cooperative one.

Cross-Generational and -Cultural Communication, April 21, 2020

Communication gaps in the workplace can often be attributed to cultural or generational differences. This 90-minute webinar will heighten participants’ awareness of how cultural and generational factors influence interactions. Participants will come away with an appreciation of how individual “lenses” come into play, and will build a flexible communication approach that can improve the effectiveness of any interaction.

Webinar Instructor:

Carolina Selva, CS

Webinar Schedule:

Each webinar will be held from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before each webinar begins. The webinars are only available live; no recordings will be made available.

How to Participate:

Instructions will be emailed to attendees 24 hours before each webinar and we recommend that you test the link to the meeting as soon as you get the instructions. Webinars are best viewed using Internet Explorer as your browser. We recommend that you use a landline for both your phone and your internet connection.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Please visit the event pages for individual webinar pricing.

Individual Attendee Series Registration:

All three webinars - Utility and Associate Member Rate: $190

All three webinars - Non-member rate: $570

Unlimited Attendee Series Registration*:

All three webinars - Utility and Associate Member Rate: $460

*If your organization would like to send multiple attendees to this webinar or the full series, please contact Taryn Johnson at (360) 816-1446 or taryn@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100% of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This series qualifies for three continuing hours. Certificates are issued upon full completion of each course.

NWPPA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.